Terms and Conditions

By placing an order with Oh My Petals, you are agreeing to the following terms and conditions:

When sending your flowers to Oh My Petals it is your responsibility to ensure flowers reach us in the best condition and packaged correctly to avoid damage. We accept no responsibility for damaged, wilted, rotten or bruised flowers when they arrive.
If flowers arrive to Oh My Petals and we feel they will not preserve well due to poor condition/appearance we will contact you immediately for a consultation.
It is your responsibility to send flowers on confirmed date using Royal Mail special day next day service by 1pm. We accept no responsibility for late arrival, incorrect delivery details and address.
If you send your bouquet late, we will try our utmost to preserve your flowers however we cannot guarantee that your flowers will be preserved as each bouquet has an allocated time slot.
The preservation process cannot start until style of frame is confirmed. Is it your responsibility to confirm what style of frame you wish to proceed with.
During the preservation process, moisture is extracted from your flowers drying each individual petal. We will strive to maintain the shape, form and colour of your flowers as much as possible but due to the nature of the drying process you may see some changes to the appearance of your flowers from your wedding day. Petals will lose their fresh look and transform to a beautiful matt/vintage look. Colours can slightly change and deepen in colour, the amount to which your flowers change will depend on the age and condition of the flowers when we receive them.
We will do our best to preserve the flowers beautifully but if we feel they have not preserved well we will contact you immediately for a consultation.
We advise to keep your frame out of direct sunlight and away from any damp, hot or humid conditions. All of these conditions can affect the longevity of our product and as such we cannot predict a lifespan. Preserved flowers are a natural, perishable and natural aging is excepted.
When creating your bespoke flower frame, photographs of your beautiful flowers will be followed however there will be an element of artistic interpretation of your bouquet and not all of your flowers may be used.
Glue and wires will be used to hold your flowers in place, we promise to make them as hidden as possible.
We cannot be held responsible for the loss or damage of your flowers whilst in our care due to fire, storm, civil disorder, loss of electricity, flood, mechanical failure or any other event beyond my control. Please note that Oh My Petals liability is strictly limited to the amount of money that you have paid, and no further compensation would be offered in these circumstances.
All flowers received by Oh My Petals will become our property and will not be returned to you until your full payment has been received.
Oh My Petals reserve the right to use photos of your completed flower frame.
When posting your flower frame, we will endeavour to package frame as securely as possible to avoid damage. However we cannot be responsible for any damage occurred during transit. If you do face any serious damages to your frame you must contact Oh My Petals via email [email protected] within 24 hours of receiving your order.
For any reason you are unhappy with your order, you must contact Oh My Petals via email [email protected] within 24 hours of receiving your order.
The flower preservation process will take approx 10 weeks, during peak wedding season this may be slightly longer. You will receive regularly updates during the preservation process on when order will be ready for collection/sending.